Cancro will discuss how AI can improve call center training
Baltimore, Maryland — VoiceVibes, Inc., an automated coaching tool that empowers people to sound more natural and polished when they speak, announced today that its Founder and CEO, Debra Bond Cancro, will be a featured panelist at the SpeechTEK 2019 conference held at the Rennaissance, Washington DC hotel on April 29 at 10:30 a.m. The event celebrates the trends and technologies shaping the future of speech technology, artificial intelligence, and customer interactions.
Cancro will join the panel titled, “AI in the Call Center,” which will focus on how AI is used in a call center environment to train, assist, monitor, and advise human agents as they interact with customers as well as how to predict employee departures and prescribe targeted interventions. Her experience with VoiceVibes will enable her to discuss how a combination of words and non-verbal analysis can identify "coachable moments" and guide agents to adjust their behavior for improved outcomes.
Joining Cancro will be Moderator, Vijay Mehrota of the Department of Business Analytics & Information Systems, School of Management, University of San Francisco, and panelists include Preston Faykus, Co-Founder & CEO, RankMiner Predictive Voice Analytics, Dan Coyer, Senior Analyst, West Corporation and Ali Azarbayejani, CTO & Co-Founder, Cogito.
For more information about SpeechTEK 2019, the World’s Leading Speech Technology and AI Conference, visit http://www.speechtek.com/2019/default.aspx, and to learn more about Debra Cancro and the panel session, visit http://www.speechtek.com/2019/Debra-Cancro.aspx.
ABOUT VOICEVIBES, INC.
VoiceVibes is Baltimore, MD startup using AI to help people improve their oral communication skills. The company's automated coaching tool helps people sound more natural and polished when they speak, so they can transform how others perceive them. Used by top organizations for communications coaching, sales readiness, presentation skills practice, patient experience training and interviewing, VoiceVibes is the only platform with automated feedback to tell you how others would perceive you across 20 areas called “vibes”. For more information, visit www.myvoicevibes.com.